Privacy Policy
Last updated 15 October 2026
About this policy
This policy explains how Jewellous handles personal information when you browse our portal, place an order, contact us or choose to receive updates. It covers information handled by Jewellous for these activities. Contact us using the details below for privacy questions or requests.
Information we collect
Depending on your interaction, we collect your name, phone number, email address, billing and delivery address, order details, account information and customer support messages. If you provide photographs or videos for a product complaint, these may also be collected. The portal may collect IP address, browser and device details, pages visited, cookie identifiers and security logs through its enabled features.
Payment information
Payments are handled through the payment methods and providers offered at checkout. We receive payment status, transaction references and information needed to reconcile payments or refunds. Do not send us full card details, CVV, UPI PINs, passwords or OTPs. Payment providers handle payment credentials under their own notices and security arrangements.
Why we use information
We use relevant information to process and deliver orders, communicate about purchases, handle returns and refunds, respond to questions, maintain accounts, prevent fraud, secure the portal and meet legal, tax and recordkeeping obligations. Where enabled and permitted, website usage information helps us understand performance and improve the shopping experience.
Marketing and your choices
Promotional email, SMS or WhatsApp messages are sent only where you have opted in or another lawful permission applies. You can withdraw marketing permission using the unsubscribe option or by contacting us. Opting out of promotions does not stop essential order, service or security messages. Buying a product does not automatically require agreement to unrelated marketing.
Cookies and similar technologies
Essential cookies may support the cart, login, checkout and security. If optional analytics or advertising tools are used, the portal should identify them and provide applicable consent choices before activation. You can manage cookies in your browser and through any available consent settings; blocking essential cookies may affect checkout or account functions.
Who receives information
We share information as necessary with service providers supporting the store, hosting, payments, delivery, customer support, communications and, where enabled, analytics. Providers should receive only the information needed for their role and handle it under appropriate safeguards. Information may also be disclosed where lawfully required, to prevent fraud, protect legal rights or as part of a business transfer subject to appropriate protections and notice where required. We do not sell customer personal information.
Retention and security
We retain information only as long as needed for the purposes described, applicable recordkeeping duties and legitimate dispute or security needs. We then delete or anonymise it where appropriate. We use reasonable technical and organisational safeguards and restrict access according to business needs. No system can guarantee absolute security. Any incident is assessed and handled, including required notifications, in accordance with applicable law.
Your privacy requests
Contact us to request access to information about you, correction of inaccurate details, deletion, withdrawal of consent or grievance resolution, subject to applicable law. We may verify your identity using proportionate information. Some records may need to be retained for legal, tax, fraud prevention or dispute purposes; we will explain relevant limits. Withdrawing consent does not invalidate earlier lawful processing and may affect services that require the information.
Children and external websites
Our portal is intended for purchases by adults aged 18 or above. We do not knowingly seek personal information from children. A parent or guardian may contact us about information submitted by a child so we can assess and delete or otherwise address it as required. External links and payment services operate under their own privacy notices.
Service locations and policy changes
Our service providers may process information in India or other countries depending on their infrastructure. Any transfer must comply with applicable restrictions and safeguards. We will update this policy when practices change, show the revision date and provide additional notice or obtain fresh consent where required. New purposes will not be treated as authorised merely because this page changed.
Contact and grievances
Jewellous | Phone and WhatsApp: +91-7701864815 | Email: support@jewellous.com. Contact us with the subject “Privacy request” or “Privacy grievance”. Consumer complaints are acknowledged within 48 hours and addressed within one month; privacy requests are handled within applicable legal timelines. The portal’s Contact Us page must display the legal operator, business address and designated grievance officer.