Shipping Policy

Last updated 15 October 2026

About this policy

Jewellous delivers bangles, fashion jewellery and accessories across India. This policy explains order processing, delivery and shipping support.

Order processing

Orders are normally processed within 1–3 business days after order confirmation and, for prepaid orders, payment confirmation. Sundays and public holidays are excluded. Any special processing time for customised or pre-order products will be stated before purchase.

Delivery estimates

Estimated delivery is 4–10 business days after dispatch, depending on the destination and courier service. Processing time is additional. Any delivery commitment shown at checkout applies to that order. Weather, festivals, service disruptions and remote locations may affect estimates; contact us if your order is delayed.

Shipping charges and payment

Shipping is ₹80 per order, automatically added at checkout. Delivery is free when the product subtotal is above ₹1,000; an exact subtotal of ₹1,000 carries the ₹80 shipping charge. Shipping charges and any cash on delivery fee, where offered, are disclosed at checkout before confirmation. Available payment methods and delivery serviceability are shown at checkout. We do not currently offer international shipping.

Tracking your order

After dispatch, tracking details are shared using the email address or phone number provided with the order, through email, SMS or WhatsApp as available. Tracking updates may take time to appear on the courier website.

Address changes and failed delivery

Provide a complete address, PIN code and reachable phone number. Contact us immediately for corrections; changes after dispatch may not be possible. If delivery fails because of an incorrect address or customer unavailability, we will contact you about redelivery or cancellation. Any additional charge will be disclosed and agreed in advance; no such charge applies where the failure is our or the courier’s responsibility.

Damaged or missing deliveries

If a parcel appears tampered with or damaged, photograph it and contact us promptly. Where possible, record a continuous unboxing video and report visible damage, missing items or a wrong item within 48 hours. Lack of a video does not automatically invalidate a genuine claim. For a parcel marked delivered but not received, contact us promptly so we can investigate. Remedies follow our Return and Refund Policy and applicable law.

Customer support

Jewellous | Phone and WhatsApp: +91-7701864815 | Email: support@jewellous.com