Return and Refund Policy

Last updated 15 October 2026

About this policy

Jewellous accepts requests for damaged, defective, missing, incorrect or materially misdescribed goods. Please check product details and bangle sizes before placing an order. This policy does not limit your rights under applicable consumer law.

Reporting an issue

Please report visible damage, missing items or a wrong product within 48 hours of delivery, with your order number and clear photographs. A continuous unboxing video is helpful but is not an absolute condition for a genuine claim. This reporting window does not remove rights relating to a latent defect or other legally valid complaint discovered later.

Change of mind and exclusions

We do not ordinarily accept change-of-mind returns, size-selection errors by the customer, or returns of used, worn, altered or customer-damaged products. Customised items and pierced jewellery are not eligible for change-of-mind returns. These exclusions do not apply where goods were defective, damaged, incorrect or materially different from their description when supplied. Minor colour differences caused by screens or lighting may occur; substantial discrepancies will be assessed fairly.

How to return an item

Contact us before sending an item back. We will review the issue and share approval, pickup or return instructions and the return address. Keep the item, tags, accessories and packaging where reasonably possible. If ordinary inspection was needed to discover the defect, opening the packaging will not by itself disqualify a valid claim. Do not send parcels to an unconfirmed address.

Return shipping and inspection

Jewellous covers reasonable return shipping for approved claims caused by damaged, defective, incorrect or materially misdescribed goods. We will arrange pickup where available or agree a reasonable reimbursement before you ship. We inspect returned goods and explain the outcome. If a request is declined, we will provide the reason and a way to raise a grievance.

Replacement and refunds

For an accepted claim, we will arrange an appropriate replacement or refund in line with your applicable rights. Replacements depend on stock; if an appropriate replacement is unavailable, we will issue a refund. Approved refunds are initiated within 5–7 business days after inspection or confirmation that a return is unnecessary. Your bank or payment provider may take additional time to credit the amount.

Refund method and charges

Prepaid refunds go to the original payment method wherever possible. For cash on delivery orders, we will securely agree a bank transfer or UPI refund with you. Never share an OTP, PIN or password. For a valid seller-responsibility claim, the refund includes applicable original shipping charges for the affected order or item. Charges for any separately agreed discretionary return will be explained in advance.

Cancellations and delayed orders

Contact us as soon as possible to request cancellation before dispatch. If cancellation is confirmed, prepaid amounts will be refunded within 5–7 business days. After dispatch, contact us to discuss available options. If we cancel an order because it cannot be fulfilled, we refund all amounts collected. Delayed-delivery remedies remain available as required by law.

Contact and complaints

Jewellous | Phone and WhatsApp: +91-7701864815 | Email: support@jewellous.com. We acknowledge consumer complaints within 48 hours and seek to resolve them within one month of receipt. Your right to approach the competent consumer forum or other authority is unaffected.